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Hilton hotels switch to smartphones

POSTED: August 6, 2014 8:00 p.m.
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Hilton hotels announced their brand-new tech upgrades that will turn their smartphones into their check-in desk, key and bill at the end of their stay.

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The days of losing your hotel room key and waiting in a long line to check-out and pay your bill might be over. Hilton Worldwide announced yesterday that they'll be revolutionizing the way its hotel system works in the near future, making your stay much more compatable with your smartphone.

The Hilton tech upgrades will turn your iOS and Android phone into your check-in desk that allows you to pick your own room, your room key during your stay and any easy way to get your bill and check out when you're ready to go home.

By the end of 2014, the Hilton HHonors app will begin to include a check-in and room selection process the day before you arrive, requests for specific amenities and upgrades, and a quick check-out and emailed bill. These changes will take affect in over 4,000 Hilton properties by the end of the year.

Hilton reports that the room key smartphone technology will begin to be installed in 2015, allowing guests to check-in beforehand and go straight to their room when they arrive at the hotel.

Hilton says that for security reasons, the actual technology making this possible isn't being released. "We have spent the past few years testing a number of different options to make this vision a reality, and we are developing proprietary technology that is safe and reliable for our guests to use, and cost-effective for our hotels to install," says Christopher J. Nassetta, president and chief executive officer of Hilton Worldwide.

They say the new technology will hopefully be in all U.S. Hiltons by the end of 2015, and go global by the end of 2016.

You can contact Madeleine Richards at mrose.richards@gmail.com or on Twitter @MRoseRichards.

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