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What has happened to institutional etiquette?
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Dear Editor,

Not too long ago it was proper to send letters of appreciation or thanks for gifts, donations and volunteer work that were accomplished. Today, it would seem that these acts are expected and no longer warrant acknowledgment. A thank you letter from a business or charitable organization not only makes the recipients feel appreciated, but in today’s fast-paced business world, it’s fast becoming a lost art.

While a thank you letter is not a new concept, the impact it has will make a difference and the simple act of sending one speaks volumes.

Everyone likes to be appreciated and sending one is a PR touch that won’t be forgotten. Often these letters are posted in places for all to see, so that the good works are not forgotten.

How do you think a small Cub Scout group that puts hard work and effort into a car wash to raise funds for the local United Way would feel if they received a thank you note? Or a small church that makes a donation to the Humane Society? Or even the family that takes their weekend to assist with a house for Habitat or to clean up a lost cemetery?

In today’s economy I believe these short letters of appreciation are needed more and more. Everyone knows how hard money and time is to come by and gifts, donations and volunteer work are even harder. Personally I think that if the thank you notes are forgotten, many will see that their organizational needs may be forgotten as well.

Kathy Schaudt